I joined Energy pool at the end of 2015 as an operator in our operations centre, which meant I had to work in cycles (night, day, bank holidays, weekends). This job was very important because I had to monitor the French electricity network and our customers' electricity consumption in real time, so we could respond quickly if we were ever called by RTE.
I held this position for 4 years, which allowed me to become an experienced user of our DERMS tools that our IT teams develop.
In 2019, I applied internally to join the IT Support & Quality team as a team advisor for users of our solutions in our "Western Europe" department.
What I was able to learn when I first joined Energy Pool also serves me in my current position, because I act as the interface between our operational teams and the developers. I am in a position to understand the needs and challenges which will lead to the development of our tools.